Josh

1. Zendesk updates
2. Announcements
3. Announcing the summarization and text enhancing EAP

Jaanika O of course it will. ZD invests 200% into AI but invest 15% in other parts of the software that desperately need help

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• Josh
• Erstellt 22. Mai 2023 20:23
• 0 Stimmen

1. Email
2. ...
3. Formatting and customizing your email
4. Adding and removing the delimiter from email notifications

Sabra: Not sure if it's related to this, and the agent I am working with doesn't seem to know either.  

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• Josh
• Erstellt 13. April 2023 14:21
• 0 Stimmen

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Chad Susa (Gravity CX - Zendesk Partner) - like you, I also searched high and low to use the feature I also pay for. To my surprise, this feature is only available to one single person in your orga...

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• Josh
• Erstellt 11. April 2023 12:29
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. About the Organizations page

"At the moment, we don't have a permission set that allows for an agent to "view-only" all orgs. " Any updates to this? Everything we have is SSO/API based to sync with our app. We don't want agent...

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• Josh
• Erstellt 6. April 2023 14:24
• 0 Stimmen

1. Email
2. ...
3. Formatting and customizing your email
4. Adding and removing the delimiter from email notifications

We have noticed a really poor experience in our agent UI lately. Not sure if it's related to this, and the agent I am working with doesn't seem to know either.

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• Josh
• Erstellt 5. April 2023 00:01
• 0 Stimmen

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hoping this feature gets a facelift and much needed feature additions soon. Targeting customers has always been oddly hard with zendesk products when compared to something like Intercom.

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• Josh
• Erstellt 4. April 2023 20:48
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced permissions for custom roles managing groups and organizations

We need brand specific access included in roles. Some agents should only see certain brands

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• Josh
• Erstellt 29. März 2023 14:31
• 2 Stimmen

1. Guide
2. ...
3. How to manage the help center
4. What are the attachment limits in Help Center?

We need a higher limit than 20MB

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• Josh
• Erstellt 21. März 2023 15:05
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk needs to being back phone or email support

We are still forced to go through Z Bot.... Horrible.

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• Josh
• Erstellt 18. März 2023 22:32
• 0 Stimmen