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Kyle Pinkley
Beigetreten 15. Apr. 2021
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Letzte Aktivität 10. Nov. 2023
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We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
Kommentar anzeigen · Gepostet 25. Aug. 2022 · Kyle Pinkley
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This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from.
Our agents have been experiencing the same thing with TextExpander.
This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket.
100% agree.
Kommentar anzeigen · Gepostet 08. Aug. 2022 · Kyle Pinkley
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This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation.
Gepostet 03. Aug. 2022 · Kyle Pinkley
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To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.
Gepostet 02. Aug. 2022 · Kyle Pinkley
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Agents from our team have reported the same thing as well with Google Translate.
Kommentar anzeigen · Gepostet 02. Aug. 2022 · Kyle Pinkley
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My eyes would thank you if you could add a native dark mode feature in Zendesk.
Kommentar anzeigen · Gepostet 10. Juni 2022 · Kyle Pinkley
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When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:
The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.
Gepostet 03. Mai 2022 · Kyle Pinkley
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There is a typo, "Googce Sheets" should be "Google Sheets".
Kommentar anzeigen · Gepostet 20. Apr. 2022 · Kyle Pinkley
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This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.
Kommentar anzeigen · Gepostet 31. Jan. 2022 · Kyle Pinkley
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Unfortunately we are running into the same thing that Sheldon Grimm mentioned. I created the following:
Kommentar anzeigen · Gepostet 16. Nov. 2021 · Kyle Pinkley
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