Kyle Pinkley
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Neueste Aktivität von Kyle Pinkley-
Kyle Pinkley hat einen Kommentar hinterlassen
Hi Lisa, I'm not sure how I missed this, my apologies. Thank you for the quick update.
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Kyle Pinkley hat einen Kommentar hinterlassen
Our agents often paste or type out a filepath from a Linux server in a ticket note. Since the macros keyboard shortcut has been rolled out, I have received complaints from at least 5 agents regardi...
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Kyle Pinkley hat einen Kommentar hinterlassen
We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
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Kyle Pinkley hat einen Kommentar hinterlassen
This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. Our agents have been experiencing the same th...
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Kyle Pinkley hat einen Post erstellt
Show info from user inputs during bot conversation in Content Cues
This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To se...
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Kyle Pinkley hat einen Post erstellt
Flow builder: Report showing user inputs during bot conversation
To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this i...
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Kyle Pinkley hat einen Kommentar hinterlassen
Agents from our team have reported the same thing as well with Google Translate.
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Kyle Pinkley hat einen Kommentar hinterlassen
My eyes would thank you if you could add a native dark mode feature in Zendesk.
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Kyle Pinkley hat einen Post erstellt
Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it: The banner stays visible in *.zendesk.com until you X out of it. I could s...
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Kyle Pinkley hat einen Kommentar hinterlassen
There is a typo, "Googce Sheets" should be "Google Sheets".