Ryan Boyer
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Ryan Boyer hat einen Kommentar hinterlassen
I agree with this feedback. From an article perspective, it is not apparent that the changes came from AI. The edits (in Revisions or View History) will just say the actual agent that clicked Save/...
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Ryan Boyer hat einen Post erstellt
Audit Log: Add filter for when Activity is Suspended
Add Activity Filter in Audit Log for Suspended action Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins...
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Ryan Boyer hat einen Post erstellt
Roles: Add permission checkbox for enabling/disabling agents to suspend end users
Add Checkbox on Roles Page to Enable or Disable Agents to Suspend End Users Please give a quick overview of your product feature request or feedback and note who in your org is affected by this iss...
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Ryan Boyer hat einen Kommentar hinterlassen
I agree with this post and the original post here: https://support.zendesk.com/hc/en-us/community/posts/4409222585114-Explore-API. In our instance we do a lot of reporting outside of Explore in a d...
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Ryan Boyer hat einen Kommentar hinterlassen
Are there plans to have reporting regarding content pinning in Explore in the Knowledge Capture events dataset? Currently, I do not see that as an option.
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Ryan Boyer hat einen Kommentar hinterlassen
Like many other comments, what are the steps to convert a current "classic" dashboard to the new dashboard? Is it a manual process or is there some kind of automation to the new experience?
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Ryan Boyer hat einen Kommentar hinterlassen
While the update to the default filters is helpful, we need the ability to have agents preset their own individual filters and have that saved in their own workspace. We have segments of agents tha...
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Ryan Boyer hat einen Kommentar hinterlassen
In our instance, we also need the ability to report on the Followers field in Explore. This data would be useful in reports and for tracking purposes.
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Ryan Boyer hat einen Kommentar hinterlassen
Is there a way to query or run a report on some of these limits to see how close we are to them? For example, images, is there a way for us to see how many images are currently in our library so we...
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Ryan Boyer hat einen Kommentar hinterlassen
Like others have mentioned above, we would like the ability to restrict custom statuses to certain groups/forms. In our instance, we serve a wide variety of use cases, and different groups have dif...