Megan Lalock

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

I wanted to throw out some feedback on this:For basic functionality the filtering is great if you know exactly what you are trying to find however, if you are trying to find a specific change the f...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 20. Oktober 2021 21:44
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I ran into this same issue today when I was trying to create a trigger based on a customer's email address. I am truly surprised at some of the things that Zendesk doesn't support when much smaller...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 24. März 2021 17:11
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Understanding Zendesk Support user roles

I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 24. März 2021 16:53
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing messaging

@... What would be ideal, is to make the ability to create triggers that associate with people's groups for messaging. Meaning like how I set my trigger up originally that doesn't work. If the cust...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 16. Februar 2021 16:02
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing messaging

@...    We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee to other age...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 10. Februar 2021 16:17
• 5 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing messaging

Prakruti," The agents will get notifications in the notification list when their assigned messaging conversation receives a new reply from the end-user. " - What if the agent isn't online, or is on...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 10. Februar 2021 00:22
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

I wanted to comment and give this a bump! I would much prefer to have a query go out on a schedule than having to migrate one thing over to a dashboard. Please enable this functionality as it would...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 9. Februar 2021 16:30
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Introducing messaging

Wanted to comment on this with some questions and things I noticed with rolling this out.1) If you solve the ticket and the customer chats again after that solve ( say the customer wasn't done chat...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 5. Februar 2021 23:17
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I am chiming in with my 2 cents. I am super surprised that this is not standard functionality where we can make triggers based on an email. Besides making an organization ( which you would need to ...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 2. Februar 2021 16:48
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. About ticket fields

I wanted to comment on the task section piece and see if anyone has any advice. For Zendesk if you mark a task to be due on a certain date, the rules for that are as follows " The due date is defin...

• Kommentar anzeigen
• Megan Lalock
• Erstellt 27. Januar 2021 18:16
• 1 Stimme