Pinto G

Hi Team,

I would want to know how many hours the respective ticket id's are pending in respecting group before its solved

I would want to display all the ticket groups in the columns with ticket id and hours in rows

And in filter i want to use the ticket submitter and ticket updater name

Ticket ID	Group A	Group B	Group C	Group D	Group E
145767	3 HR	2 HR	8.5 HR
67899	4 HR	7 HR	2.3 HR	1.1 HR
788686	1 HR	4 HR	2 HR	7 HR	2 HR