International Scholarship and Tuition Services, Inc.
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International Scholarship and Tuition Services, Inc. hat einen Post erstellt
Chat agent list added to main settings
In Zendesk's main settings, you can see what agents have talk, but you can't see which ones have chat. Need to add chat.
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
Agent should have visibility of how long they have put a caller on hold. It's about baasic customer service. Hold time is a basic customer service phone metric; thus, the agent should have visibili...
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
A high-profile client of ours is asking for this data.
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
I like Zendesk, but for call centers, the Service Level % is a mainstay. There should be a report where you... Choose the phone line you want measured Enter the service level threshold (i.e. 20 se...
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
Same here! We use a database system that we need to copy the email address from Zendesk User to then paste in our our database system to locate their account.
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
Yes, we need it!
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International Scholarship and Tuition Services, Inc. hat einen Kommentar hinterlassen
Is there a size limitation to a file, particularly a wait greeting that may include music and wait messages for up to 10 min which is our max answer wait time before it goes to voicemail?