Adrian Bishop

1. Support
2. ...
3. Ticket automation and collaboration
4. Understanding follow-up tickets for side conversations

Hi, This: -   Note: Follow-up tickets are not created if a side conversation within a child ticket is updated while the parent ticket is closed. For more information about the parent-child relation...

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• Adrian Bishop
• Erstellt 2. August 2022 15:31
• 0 Stimmen

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. The ticket.title placeholder displays first comment instead of the subject

Thanks for writing this article, we set this to agent view only to remove it from the submit a request form, we didn't expect this result. Is this a bug? If not then the assumed feature seems ridic...

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• Adrian Bishop
• Erstellt 29. Juli 2022 13:05
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Looking forward to being able to report on agent availability in talk, this is a much needed KPI in our business.

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• Adrian Bishop
• Erstellt 7. Juli 2022 07:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Limited functionality for bulleted and number lists in Support

Amisha Sharma Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.

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• Adrian Bishop
• Erstellt 23. Mai 2022 07:13
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - see number of tickets a user has from within the ticket view

+1 to this idea! The user data app is cumbersome, native functionality should capture when a user has multiple unsolved tickets.

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• Adrian Bishop
• Erstellt 24. März 2022 14:37
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Transferring calls

Why can't we consult when transferring to a group? 1. We like to consult, it is polite and good etiquette. 2. If they don't answer, call may be abandoned when we could potentially try someone else....

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• Adrian Bishop
• Erstellt 22. Februar 2022 10:17
• 2 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi, we use support and talk mostly, one of the issues we have is when a customer calls us about an existing ticket, it always creates a new ticket which we then merge into the existing one, this is...

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• Adrian Bishop
• Erstellt 4. Februar 2022 09:25
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I would like to see this in Explore so we can set targets for agent availability against missed calls/declined calls etc.

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• Adrian Bishop
• Erstellt 24. Januar 2022 15:52
• 4 Stimmen

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. Why are some transferred calls left waiting indefinitely?

How does this work on the 'transfer only' status? If agents are 'transfers only' does this cause the same problem as 'away' status.  

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• Adrian Bishop
• Erstellt 21. Januar 2022 13:27
• 0 Stimmen