Adrian Bishop
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Neueste Aktivität von Adrian Bishop-
@... Thanks for your advice here, unfortunately, it's not quite what I'm looking for, I already managed to produce a similar result but what I can't do is produce a report which shows solved ticket...
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I've also just discovered this is not possible? I wanted to approve users for guide by my agents checking a box on a ticket form, since anyone can grant themselves access to guide, we need a basic ...
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Hi, great this is now in the roadmap as we get a lot of complaints about this, do you know when it will be deployed? Currently, only Admin can override Talk status if somebody goes offline.
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Good to hear this will be implemented finally.
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I've recently asked for this on chat support, a manager of a group may need to be transferred a call from another agent but doesn't want to be in the main queue. At the moment my colleagues have to...
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Couldn't agree me, we would highly benefit from printing this thread,
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We installed Zendesk in January this year and I recently created a feedback questionnaire, this was one feedback request, it seems like a really basic requirement for any communication tool these d...