Adrian Bishop
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Neueste Aktivität von Adrian Bishop-
We continue to get complaints from our internal non-Zendesk staff about this situation, I think the concept of side conversations is great but the functionality is really poor and lets ZD support d...
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@... Thanks, this has given me what I need and I'm able to produce a suitable table. I now have my next challenge, I need to get this data into a column chart! Due to the % calculation being obtain...
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This is something we need but 90 comments over 9 years and no action? The workarounds are not great, we have 40+ groups, we would need triggers for each one? This is a feature you would just expect...
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@... Comment understood, but please consider changing this, the default tab size is too small for our reports, and we would expect the default to at least adjust to the current size of the tab. Abi...
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This is really important for us, it seems ridiculous you cannot click a button and get the same result as the scheduled delivery, you have to know the height and width of each tab to get a good exp...
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Looking forward to a teams integration with side conversations, internally we receive much faster responses from our colleagues when communicating to them on teams, it has become our main internal ...
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On point no.1 I believe it is in their roadmap to link the login of Talk to Support, hopefully soon as it is really needed. Not sure about point 2 though.
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There's nothing new for Talk? Only Admin centre will just based on role, not specific features for Talk?
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Any further thoughts on this? At the moment I don't actually see when you would use the 'away' status? It doesn't really serve any purpose?
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I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot ab...