Adrian Bishop
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Stimmen zur Aktivität von Adrian Bishop-
Looking forward to being able to report on agent availability in talk, this is a much needed KPI in our business.
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Amisha Sharma Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.
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Any feedback on this? Again it would seem that some basic html email writing is not possible in Zendesk?
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This is really important for us, it seems ridiculous you cannot click a button and get the same result as the scheduled delivery, you have to know the height and width of each tab to get a good exp...
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@... Comment understood, but please consider changing this, the default tab size is too small for our reports, and we would expect the default to at least adjust to the current size of the tab. Abi...
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Hi, we've also noticed an issue when sharing links to dashboards, I created a dashboard which only shows properly on a full HD resolution at 100% zoom, laptop screens are often set to higher zoom a...
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Any further thoughts on this? At the moment I don't actually see when you would use the 'away' status? It doesn't really serve any purpose?
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This is such basic functionality which we would expect as standard, we are a B2B business and often we receive emails with different coloured text, bulleted lists etc. Zendesk completely messes thi...
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Hi, This: - Note: Follow-up tickets are not created if a side conversation within a child ticket is updated while the parent ticket is closed. For more information about the parent-child relation...
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+1 to this idea! The user data app is cumbersome, native functionality should capture when a user has multiple unsolved tickets.