Adrian Bishop
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Neueste Aktivität von Adrian Bishop-
Hi Audrey, We create abandoned call tickets but didn't want tickets for calls abandoned in IVR as it the customer hadn't decided which department they wanted? We then added triggers so these ticket...
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For me, this should be a fundamental feature for a modern telephony system, prior to considering Zendesk, other vendors offered such functionality. I hope Zendesk is investing in Talk enhancements ...
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Martin Holmes Thanks for sharing, it is a potential workaround but we didn't really want to add additional groups if we can help it, Zendesk is becoming huge for us and we already have too many gro...
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Any feedback on this? Again it would seem that some basic html email writing is not possible in Zendesk?
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@... Thanks for sorting this, hopefully the recipients of these mails will no longer question who the email is from :)
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Hi, we've also noticed an issue when sharing links to dashboards, I created a dashboard which only shows properly on a full HD resolution at 100% zoom, laptop screens are often set to higher zoom a...
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@... We have been using MS teams extensively since the start of the COVID pandemic, would be more than happy to engage 1-2-1 on how this would benefit our business.
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Hi, This app doesn't seem to work with side conversation tickets, is there a fix for this please? Also, it doesn't always work anyway, I see tickets assigned to agents who are unavailable and we th...
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This is such basic functionality which we would expect as standard, we are a B2B business and often we receive emails with different coloured text, bulleted lists etc. Zendesk completely messes thi...
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@... Yes, makes sense to me. Currently everything goes to our default group without an assignee and then has to be triaged, if our default group is busy which it often is, this prolongs the time be...