Adrian Bishop
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Neueste Aktivität von Adrian Bishop-
Hi, This: - Note: Follow-up tickets are not created if a side conversation within a child ticket is updated while the parent ticket is closed. For more information about the parent-child relation...
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Thanks for writing this article, we set this to agent view only to remove it from the submit a request form, we didn't expect this result. Is this a bug? If not then the assumed feature seems ridic...
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Looking forward to being able to report on agent availability in talk, this is a much needed KPI in our business.
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Amisha Sharma Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.
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+1 to this idea! The user data app is cumbersome, native functionality should capture when a user has multiple unsolved tickets.
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Why can't we consult when transferring to a group? 1. We like to consult, it is polite and good etiquette. 2. If they don't answer, call may be abandoned when we could potentially try someone else....
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Hi, we use support and talk mostly, one of the issues we have is when a customer calls us about an existing ticket, it always creates a new ticket which we then merge into the existing one, this is...
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I would like to see this in Explore so we can set targets for agent availability against missed calls/declined calls etc.
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How does this work on the 'transfer only' status? If agents are 'transfers only' does this cause the same problem as 'away' status.
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Hi Audrey, We create abandoned call tickets but didn't want tickets for calls abandoned in IVR as it the customer hadn't decided which department they wanted? We then added triggers so these ticket...