Adrian Bishop
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Gesamtaktivitäten71
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Letzte Aktivität
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Stimmen zur Aktivität von Adrian Bishop-
@... We have been using MS teams extensively since the start of the COVID pandemic, would be more than happy to engage 1-2-1 on how this would benefit our business.
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@... Thanks for sorting this, hopefully the recipients of these mails will no longer question who the email is from :)
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Couldn't agree me, we would highly benefit from printing this thread,
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I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot ab...
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There's nothing new for Talk? Only Admin centre will just based on role, not specific features for Talk?
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On point no.1 I believe it is in their roadmap to link the login of Talk to Support, hopefully soon as it is really needed. Not sure about point 2 though.
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Hi, great this is now in the roadmap as we get a lot of complaints about this, do you know when it will be deployed? Currently, only Admin can override Talk status if somebody goes offline.
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Good to hear this will be implemented finally.
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@... Thanks for your advice here, unfortunately, it's not quite what I'm looking for, I already managed to produce a similar result but what I can't do is produce a report which shows solved ticket...
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@... Thanks, this has given me what I need and I'm able to produce a suitable table. I now have my next challenge, I need to get this data into a column chart! Due to the % calculation being obtain...