Adrian Bishop
-
Gesamtaktivitäten72
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von1 Benutzer
-
Stimmen26
-
Abonnements1
Kommentare
Stimmen zur Aktivität von Adrian Bishop-
Hi, You're removing the only manual document uploader and don't have any great alternatives? One of the difficulties we have is non-Zendesk users writing articles and we try to upload them, google ...
-
I would like to see this in Explore so we can set targets for agent availability against missed calls/declined calls etc.
-
Why can't we consult when transferring to a group? 1. We like to consult, it is polite and good etiquette. 2. If they don't answer, call may be abandoned when we could potentially try someone else....
-
Hi, we use support and talk mostly, one of the issues we have is when a customer calls us about an existing ticket, it always creates a new ticket which we then merge into the existing one, this is...
-
For me, this should be a fundamental feature for a modern telephony system, prior to considering Zendesk, other vendors offered such functionality. I hope Zendesk is investing in Talk enhancements ...
-
We continue to get complaints from our internal non-Zendesk staff about this situation, I think the concept of side conversations is great but the functionality is really poor and lets ZD support d...
-
Hi, This app doesn't seem to work with side conversation tickets, is there a fix for this please? Also, it doesn't always work anyway, I see tickets assigned to agents who are unavailable and we th...
-
I've recently asked for this on chat support, a manager of a group may need to be transferred a call from another agent but doesn't want to be in the main queue. At the moment my colleagues have to...
-
We installed Zendesk in January this year and I recently created a feedback questionnaire, this was one feedback request, it seems like a really basic requirement for any communication tool these d...
-
Thanks for writing this article, we set this to agent view only to remove it from the submit a request form, we didn't expect this result. Is this a bug? If not then the assumed feature seems ridic...