Bill Cicchetti

1. Community
2. Zendesk Support EAP - Lookup Relationship Fields
3. How do I provide feedback for the Lookup Relationship Fields EAP?

Jimmy Rufo   for item 2  have you thought about using the Problem/Incident linking between tickets?

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 8. Juni 2022 15:45
• 0 Stimmen

1. Community
2. Zendesk Support EAP - Lookup Relationship Fields
3. How do I provide feedback for the Lookup Relationship Fields EAP?

Ashwin.. Thanks for the response. To be honest the issue with the lack of a look-up on existing tags when creating the conditions of the the field is more concerning.  We use tags quite a bit and i...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 26. Mai 2022 12:26
• 2 Stimmen

1. Community
2. Zendesk Support EAP - Lookup Relationship Fields
3. How do I provide feedback for the Lookup Relationship Fields EAP?

So if I was  creating a Look-up field for all orgs with a certain tag I could select from "Select a related object" : Organization? If so, I noticed when entering a particular tag to restrict on it...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 24. Mai 2022 17:49
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Will this affect the ZD/Jira integration if we are just using all OOB functionality?

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 5. Mai 2022 15:41
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Zendesk Explore - Last public reply by an agent against each ticket

Thanks Gab, I was able to capture the info I wanted with some additional modifications. IF ([Comment present]=TRUE AND [Comment public]=TRUE AND DATE_LAST_FIX([Update - Date],[Comment present],[Com...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 29. April 2022 15:41
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Zendesk Explore - Last public reply by an agent against each ticket

Hi I am trying to create a report similar to the request above. "Report on the date of the last public reply by an agent". In the suggestion above I don't see where it is restricting to the update ...

• Kommentar anzeigen
• Bill Cicchetti
• Bearbeitet 28. April 2022 15:22
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

As a user of the software I read this as "we are removing some functionality because we are having problems with maintaining acceptable performance levels." It seems like many changes are being mad...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 28. April 2022 13:18
• 18 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Any update on when this feature will be incorporated? The last note said we would have an update in December of last year.

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 1. April 2022 13:16
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on created and solved tickets

H Monica, I have had trouble with this report in the past. Support has told me to use Update-Month and Update-Year for your date restrictions. I did data validation and the numbers match if I run ...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 31. März 2022 12:22
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Make currently viewed Explore Dashboard tab more apparent

Hey Dave, We generally fill the entire workspace with reports and filters.  I guess the user can scroll down past the last report to see the color but that doesn't really seem like an ideal work ar...

• Kommentar anzeigen
• Bill Cicchetti
• Erstellt 7. März 2022 02:29
• 0 Stimmen