bill cicchetti

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

I reviewed the article but still unclear. I see its mentioned that a customer can opt-out.  Is that opting out of Agent Workspace or the markdown functionality?  If its the latter, as I mentioned ...

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• bill cicchetti
• Erstellt 27. Januar 2023 18:18
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1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

Support said only using CTRL-SHIFT-V to paste into ZD would disable the markdown conversion. Is this what you are referring to?   Support had no other options

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• bill cicchetti
• Bearbeitet 27. Januar 2023 17:40
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1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

I was told by support that the markdown functionality cannot be turned off.  Is this correct?  If so then the above statement is inaccurate and quite frankly unacceptable.  Our support team works w...

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• bill cicchetti
• Erstellt 27. Januar 2023 16:29
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1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

  Cant this be done using the new custom ticket statuses?

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• bill cicchetti
• Erstellt 20. Dezember 2022 01:34
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1. Agent guide
2. Ticket basics
3. Changing a ticket comment from public to private

Lila Kingsley: Thanks Lila for the information.  Since we currently are not using any other channels other than requests coming in via email, phone (tickets manually created by Agents) and the webf...

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• bill cicchetti
• Erstellt 19. Dezember 2022 17:36
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1. Agent guide
2. Ticket basics
3. Changing a ticket comment from public to private

We just switched to Agent Workspace and noticing that if you enter notes and then switch from one reply type to another (ie enter notes as public and toggle it to Internal notes before saving chang...

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• bill cicchetti
• Erstellt 19. Dezember 2022 16:02
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1. Talk
2. ...
3. Talk basics
4. Understanding Talk Embedded voice

Hi ZD, It appears the link here (Talk Mobile SDK) is broken If you're adding a call button to an app, the app must be enabled with a call button and associated with a digital line using the Talk M...

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• bill cicchetti
• Erstellt 8. Dezember 2022 14:35
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1. Explore
2. ...
3. How to understand the data of reporting and analytics
4. What does the "Null" option mean in my Explore filter?

Gerald,   You can exclude NULLS using a filter on the report. Example below:

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• bill cicchetti
• Erstellt 20. Oktober 2022 12:39
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1. Apps and integrations
2. ...
3. Jira integration
4. Jira integration resources

@... Looking to test the mapping of custom fields in ZD with Jira fields. With all the jira info in the applet you cant report, create triggers, or make visible to customers. One example if updatin...

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• bill cicchetti
• Erstellt 9. August 2022 13:32
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1. Apps and integrations
2. ...
3. Jira integration
4. Jira integration resources

Is it possible to link 2 separate ZD instances (Sandbox and Prod) to the same Jira instance?  Our DEV team only has a Prod Jira but would like to do some isolated testing in our ZD Sandbox into the...

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• bill cicchetti
• Erstellt 5. August 2022 14:56
• 0 Stimmen