Johannes Ganter

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.

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• Johannes Ganter
• Erstellt 17. Januar 2023 14:53
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Notification if No Email Address Associated with Requester

+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition. 

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• Johannes Ganter
• Erstellt 17. Januar 2023 14:51
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hey guys, why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I se...

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• Johannes Ganter
• Erstellt 15. April 2022 12:33
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can...

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• Johannes Ganter
• Erstellt 18. August 2021 15:18
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every...

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• Johannes Ganter
• Erstellt 9. August 2021 16:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

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• Johannes Ganter
• Erstellt 9. August 2021 13:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.

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• Johannes Ganter
• Erstellt 6. August 2021 12:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...

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• Johannes Ganter
• Erstellt 9. April 2021 17:54
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Add Colored Notes in Articles

Hey @..., I followed every step you explained above, but for some reason my content doesn't show with the colour options. Any idea what might be wrong?

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• Johannes Ganter
• Erstellt 4. März 2021 16:50
• 0 Stimmen