Geran Smith
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Neueste Aktivität von Geran Smith-
Forwarded emails that had a CC needs to include the CCs
AbgeschlossenSince others in this old thread have done a good job, I am going to steal some of what they wrote. Using the email forward option for creating tickets out of emails sent to agents, we are currently...
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Email scanners are closing tickets from Answer Bot
What is the problem? Some of our customers are using email scanners in their environment. These email scanners are "clicking" on links to check them for security issues. The act of clicking on the ...
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Agent Workspace - add Grammarly support
AbgeschlossenThe Zendesk Customer Advocate staff suggested I post this. Our team has experienced text disappearing issues in the Agent Workspace Composer when using the Grammarly browser extension. It looks lik...
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Add Ticket Form to the requests object
Hello! We leverage ticket forms heavily to differentiate between feature requests, questions, and bugs. Our customers have asked if we can display that Ticket Form value on the Requests Page. It lo...
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When using Secure Attachments, allow embedded images to load in email notifications
In our Zendesk instance, we enabled the "Secure Attachments" setting. This setting is great from a security perspective, but is causing some usability issues. With the option enabled, image embeds ...
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[Agent Workspace] move the reply section back to the top
My agents and I are loving the majority of the changes to the new Agent Workspace that we opted into. It made a lot of the workflows quicker and take less clicks. The biggest complaint I've had fro...