Maggie St.Clair
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Gesamtaktivitäten131
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Letzte Aktivität
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Kommentare
Neueste Aktivität von Maggie St.Clair-
We really want to set more customers up to access our Community and Knowledge Base but we don't want them to be able to submit tickets. We have a closed Zendesk and we want to respect our customers...
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Yes, this would be very helpful!
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We only have one person setting up organizations so we have not had any issues with them being setup in error. We do, however, have an issue with our customers acquiring another one of our customer...
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This is just one of the many reasons why we are having to look at other software for our Community. It would be wonderful if Zendesk would put some effort into the Community but based on the lack o...
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This would be great for us as well. Many of our customers find the latest email and just reply to it creating a followup when it is actually a different topic/issue. We would still want our custome...
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Yes this would be a big help for us. We have a handful of articles that someone has rated as not being helpful. I don't know who rated it this way so I have no way of contacting them for more info....
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It is becoming more common for some of our customers to acquire other customers of ours. Being able to merge these two organizations together would make this much easier and allow the new parent co...
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This would be great!
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I believe that attachments were able to be added to comments in the old Knowledge Base. We moved to the new Help Center last week and I am trying to add an attachment that a customer added right be...
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We also REALLY need this. Seems odd that you can merge users but not organizations.