Maggie St.Clair
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Gesamtaktivitäten131
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Letzte Aktivität
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Kommentare
Stimmen zur Aktivität von Maggie St.Clair-
Yes this would be a big help for us. We have a handful of articles that someone has rated as not being helpful. I don't know who rated it this way so I have no way of contacting them for more info....
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This would be great for us as well. Many of our customers find the latest email and just reply to it creating a followup when it is actually a different topic/issue. We would still want our custome...
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We too have a need to be able to delete old labels that are no longer used. I am finding articles tagged with labels that are meaningless as well as ones that are similar to other labels. A way to ...
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Definitely agree with @... about the export. I just tried to export my list of end users and was very disappointed when it only exported the one page. Also would love to have the ability to exclude...
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I believe that attachments were able to be added to comments in the old Knowledge Base. We moved to the new Help Center last week and I am trying to add an attachment that a customer added right be...
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Yes, this would be very helpful!
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We too would appreciate having custom statuses. At least, and very least, please make it so that customers do not see OPEN when we have a ticket ON HOLD. It is so misleading to our customers since ...
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Yes, this would be very helpful!
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We really want to set more customers up to access our Community and Knowledge Base but we don't want them to be able to submit tickets. We have a closed Zendesk and we want to respect our customers...
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We only have one person setting up organizations so we have not had any issues with them being setup in error. We do, however, have an issue with our customers acquiring another one of our customer...