Maggie St.Clair

1. Community
2. Feedback - Reporting and analytics (Explore)

It would be really helpful if we could report on Gather in Explore like we can for Support and Guide. I currently have to use Google Analytics and Zendesk APIs to get these numbers for our reportin...

• Maggie St.Clair
• Erstellt 30. März 2021 14:11
• 15 Follower
• 10 Kommentare
• 8 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)

Last night we had to make a few changes to our group names. All we did was add one word to each group name to help clarify which business unit it belongs to. Explore reports look at the name instea...

• Maggie St.Clair
• Erstellt 30. September 2021 16:20
• 13 Follower
• 7 Kommentare
• 7 Stimmen

1. Community
2. Feedback - Community Forums (Gather)

Good morning!  I love how easy it is to link to an article when creating a new article in the Guide. Everyone on our team that writes KB articles finds this useful. As the Community Manager, I freq...

• Maggie St.Clair
• Erstellt 1. Juli 2020 11:49
• 3 Follower
• 0 Kommentare
• 4 Stimmen

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community!  I am really hoping someone has some suggestions on how we can better manage the below process.  Our customers pay a yearly support contract as well as invoices throughout the...

• Maggie St.Clair
• Erstellt 14. Dezember 2021 18:48
• 1 Follower
• 0 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Admin Center

Feature Request Summary:  Add more capabilities to the filtering in Zendesk - ability to exclude options, multi select boxes instead of the drop down that you must click on, scroll, and select eac...

• Maggie St.Clair
• Erstellt 24. September 2021 12:38
• 4 Follower
• 1 Kommentar
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)

Thank you for adding the community info to Explore. I just created a dashboard to get my stats each month that I need to report on. As someone that is not technical, it is great that I can get the ...

• Maggie St.Clair
• Erstellt 27. Mai 2022 15:32
• 3 Follower
• 4 Kommentare
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

We have customized our Zendesk community to have a tab showing the latest posts. Earlier this week I went into this screen and noticed that it was not loading properly.  We have been through the c...

• Maggie St.Clair
• Erstellt 22. Februar 2022 15:06
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular audits with our customers in regards to what users should be active in Zendesk ...

• Maggie St.Clair
• Erstellt 16. Dezember 2021 14:40
• 3 Follower
• 2 Kommentare
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

We create a task ticket when a customer wants their software to be upgraded. We use that ticket to communicate with them throughout the process and then close it out once the update has been applie...

• Maggie St.Clair
• Erstellt 29. März 2021 17:44
• 3 Follower
• 4 Kommentare
• 0 Stimmen