
Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Sam hat einen Kommentar hinterlassen
Hi Jeremy! Unfortunately this is not an option at this time. There is an active feedback request for this feature, available here: https://support.zendesk.com/hc/en-us/community/posts/463193200156...
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Sam hat einen Kommentar hinterlassen
Hi Nate! Your best bet would be to implement a Single Sign On (SSO) option for both your website and Zendesk. More information on what SSO methods are available for use with Zendesk can be found a...
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Sam hat einen Kommentar hinterlassen
Hi Andrew! You would need access to the inbox to see how it has things set up or to work with someone who does. The built-in Zendesk email functionality is described in Forwarding incoming email fr...
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Sam hat einen Kommentar hinterlassen
Hi Andrew! Quick question - how do you have the forwarding configured to pass emails sent to ops+andrewtest@website.com to go to Zendesk (e.g. do you have an account-wide forwarding rule, a filter ...
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Sam hat einen Kommentar hinterlassen
Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Sam hat einen Kommentar hinterlassen
Would be helpful for us as well!
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Sam hat einen Kommentar hinterlassen
Salvador Vazquez Is there any update to the work your team is considering for Views?
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Sam hat einen Kommentar hinterlassen
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sam hat einen Post erstellt
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Sam hat einen Kommentar hinterlassen
Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...