Sam

1. Community
2. Feedback - Ticketing System (Support)
3. Notify Side conversation recipient through Automations

Would be helpful for us as well!

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• Sam
• Erstellt 27. Januar 2023 17:47
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Salvador Vazquez Is there any update to the work your team is considering for Views?

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• Sam
• Erstellt 24. Januar 2023 19:25
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...

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• Sam
• Erstellt 28. Dezember 2022 23:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...

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• Sam
• Erstellt 27. Dezember 2022 19:07
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Fix Out of Office emails going to suspended ones

Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info. 

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• Sam
• Erstellt 19. Dezember 2022 15:37
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Did not receive an email in Zendesk which also had attachments

Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...

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• Sam
• Erstellt 14. Dezember 2022 17:18
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Did not receive an email in Zendesk which also had attachments

Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...

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• Sam
• Erstellt 14. Dezember 2022 16:27
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. No option to update tickets raised by my colleagues

Hi Fred Dabu! From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments.  Pl...

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• Sam
• Erstellt 17. November 2022 18:58
• 0 Stimmen