Sam

1. Guide
2. ...
3. Help Center customization
4. How can I remove "Suggested Articles" from the ticket submission form?

Zendesk Admin Hi Sandra! Two things should make this work. In your script.js file, make sure the above code is somewhere within a document.ready function, like so: $(document).ready(function() {$('...

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• Sam
• Erstellt 26. August 2022 03:27
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to hide blank ticket fields on customer side

HI Paul H! This looks like an issue with the CSS. I'm not able to sign into your help center to view a test request I submitted since it is protected by SSO. In your request_page.hbs code, could yo...

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• Sam
• Erstellt 18. August 2022 15:14
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Paul H A solution for hiding unwanted custom fields from the customer view is available at: Tip: How to hide blank ticket fields on customer side There are a few different modifications in the comm...

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• Sam
• Erstellt 18. August 2022 14:11
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Adding Bold, Underline, Italics and Bulleted List to Portal Description

Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra prov...

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• Sam
• Erstellt 2. August 2022 16:25
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Hi David! You'll want to use this code to hide the Ticket Form dropdown field: $(document).ready(function() {$(".request_ticket_form_id").hide();}); Let us know if that works for you!

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• Sam
• Erstellt 1. August 2022 13:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Adding Bold, Underline, Italics and Bulleted List to Portal Description

Hi Tom! It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js f...

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• Sam
• Erstellt 29. Juli 2022 18:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do we can modify "subject" based on custom filed value (enter by user ) in new request form

Hi richestsoft dev! This is possible by updating the Subject using the Zendesk API and a webhook trigger that fires on ticket creation. Please see here and here for more information!

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• Sam
• Erstellt 28. Juli 2022 16:34
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Salvador Vazquez! Is there any update on the Views functionality? It has been a while since the last one, and lots of us are very eager to hear news about what we might all see from Views!

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• Sam
• Erstellt 25. Juli 2022 21:31
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Drag/Drop Sort Order of Default Views Left Nav

Hi Richard Vanderlubbe! Excellent idea. I'd also recommend posting this in the main Views limitation thread, and providing that post your support as well!

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• Sam
• Erstellt 25. Juli 2022 21:28
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Export JSON option

This would be handy, as current data dumps have a tendency to overwhelm our reporting utilities. That being said, if you're handy with the API, you can make it work in the meantime. But having this...

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• Sam
• Erstellt 17. Juli 2022 07:39
• 0 Stimmen