
Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Neueste Aktivität von Sam-
Sam hat einen Kommentar hinterlassen
Would be helpful for us as well!
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Sam hat einen Kommentar hinterlassen
Salvador Vazquez Is there any update to the work your team is considering for Views?
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Sam hat einen Kommentar hinterlassen
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sam hat einen Post erstellt
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Sam hat einen Kommentar hinterlassen
Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Sam hat einen Kommentar hinterlassen
Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Sam hat einen Post erstellt
Feature Request: Add pre-filled form options to link handler in Help Center
Feature Request Summary: Help Center {{ link }} handler, specifically for 'new-request' identifier, should support pre-filled ticket form options. Description/Use Cases: Help Center admins who ...
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Sam hat einen Kommentar hinterlassen
Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...
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Sam hat einen Kommentar hinterlassen
Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...
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Sam hat einen Kommentar hinterlassen
Hi Fred Dabu! From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments. Pl...