Vladimir Petrushenka
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Neueste Aktivität von Vladimir Petrushenka-
This is just awful, and forgive me for being direct here. We've spent months(!) putting together the existing dashboards, scheduling them to our partners, internally etc which now needs to be re-d...
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it does, thanks Gabriel
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also, would someone be able to share the HTML code for this CSAT survey:
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Hi folks, Was hhoping someone could advise on the following. When I add {{satisfaction.rating_section}} to the macro and apply it, it comes in the response in a shape of a link that takes to the...
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Big +1 to the CJ Johnson point. You have to be able to report on 'Next SLA Breach', even if it's not live but a snapshot of how it looked a couple of hours ago!
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Big +1 to this feature. The feature would allow us to share customer comments with partners in automated way via dashboard scheduling. Unfortunately, currently we have to do that manually
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Hi Oliver Tietze I saw your comment above and was hoping you can clarify re the workaround you have suggested above. I have a drop down field with 2 options in user contact form. When a user selec...
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Hi Gareth Elsby I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there i...
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Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
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hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...