Ashley Yau
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Neueste Aktivität von Ashley Yau-
Ashley Yau hat einen Kommentar hinterlassen
Can the email ticket be solved if customers reached out using the social media buttons? Otherwise, we will be doubling the work to serve one customer. Thanks
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Ashley Yau hat einen Kommentar hinterlassen
I wonder how auto-translate works for answers. The above article mentioned "You do not need to add training phrases in multiple languages." So even if customers reach out using traditional Chinese,...
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Ashley Yau hat einen Kommentar hinterlassen
Hi Team, I would like to know if it's possible to change the URL of the"HiCircle"in red? We are not going to build a help center but just would like to make sure of the zendesk form, thanks!
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Ashley Yau hat einen Post erstellt
How to add URL in flow builder?
Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding business conditions in flow builder, even if customer would like to leave us a me...
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Ashley Yau hat einen Kommentar hinterlassen
Hi there, I would like to know how "message request" works in zendesk if we integrated Instagram to messaging? Will it auto accept all the message request and create a ticket for agents to handle? ...
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Ashley Yau hat einen Kommentar hinterlassen
Hi Team, I would like to know is there a way to customise the CSAT message in whatsapp? Currently customer has to manual insert GOOD or BAD (and only exact wordings would be count), is there a wa...
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Ashley Yau hat einen Kommentar hinterlassen
Hi There, I would like to know if it's possible to add conditions on form level too? For example if I have enabled multiple ticket forms under one help center, end user will be asked to select a ti...
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Ashley Yau hat einen Kommentar hinterlassen
Hi There, I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
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Ashley Yau hat einen Kommentar hinterlassen
I'd love to have a view on agent's activity log too. Although we have total available time and total talk time however it's still important to know how long people are on specific statues. Especial...
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Ashley Yau hat einen Kommentar hinterlassen
Jake Bantz Thanks for sharing. May I know if there's any chance we can change the wording "Please choose your issue below"? Also is it possible to replace it with a dynamic content? Thanks.