Alex Hooper
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Alex Hooper hat einen Kommentar hinterlassen
Same here. Please fix this.
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Alex Hooper hat einen Kommentar hinterlassen
Hey Jacob, That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slight...
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Alex Hooper hat einen Kommentar hinterlassen
Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is sim...
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Alex Hooper hat einen Post erstellt
Liquid Markup Removing Characters in a Dropdown Field
BeantwortetI have a custom dropdown field that has the following format: Model - Inventory Number Example: Model1 - 141 I want to use liquid markup to keep the model number but remove the hyphen and the inven...
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Alex Hooper hat einen Kommentar hinterlassen
If I disable manual tagging, tags can still be added to a ticket via an API or will be added if I have a ticket field that has a tag assigned to it, such as in the case of drop-downs or checkbox fi...
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Alex Hooper hat einen Kommentar hinterlassen
Great! Thank you for confirming that.
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Alex Hooper hat einen Post erstellt
SLA First Reply Time & Next Reply Time
BeantwortetFor clarification, I've created an SLA Policy and included two targets First Reply Time and Next Reply Time. Both are under Normal priority and have the same time duration (16h business). With the ...
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Alex Hooper hat einen Post erstellt
API Update & Conditional Ticket Fields
BeantwortetWe're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API ...
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Alex Hooper hat einen Kommentar hinterlassen
Yep! It does. Thanks.
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Alex Hooper hat einen Post erstellt
Can Non-Agents/Non-Light Agents be CC'd in a ticket?
BeantwortetWe have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents. If the agent simply cc's their email addresses (user profile created) will t...