Jim

In the footer section. As per the title - see screenshots:

When linking an article via support.

With no pop-up appearing. 

End-users should still be able to see the language drop-down even in the first case.

I would like to see how many tickets are left in the queue without having to navigate all the way back to the 'views' page. Having a counter in the actual ticket view would be extremely helpful. 

I really don't know why it isn't there yet, seems easy enough to build.

Thanks!

@... this link no longer works - https://support.zendesk.com/hc/en-us/articles/1-How-can-I-remove-the-Follow-button-on-my-Help-Center-articles- 

Could you advise as to remove the Follow button now?

Very often, customers create 2+ tickets for the same request in a very short time and Zendesk has no way to prevent this from happening. This contributes to increase our queues and it's not a great experience for customers either. 

I would like the option to block all new requests from a customer if they have created 1+ ticket in the past ~2 hours or so, letting them know that they have an open request that will be looked at shortly. This is an out-of-the-box feature for lots of CS platforms, so please consider implementing it.

+1 on this one. I expect the behaviour should be: if the same user (same email address) has another existing ticket, Zendesk should detect it and suggest it in the list without having to enter the ticket ID.

Not having this option just adds a bunch of clicks to the flow and is not intuitive. Please consider changing it

Thanks for your message. I don't think that's the case:

1. The extension is not offered by google translate as there's no official one on Mozilla as far as I know. I'm using this instead https://addons.mozilla.org/en-US/firefox/addon/google-translate/?utm_content=addons-manager-reviews-link&utm_medium=firefox-browser&utm_source=firefox-browser

2. It works on other websites as expected (see screenshot below from El Pais)

Weirdly, it now seems to be working on Zendesk too - so not sure what the problem is. I'll see what happens next.

Apparentyl Zendesk started to block external pages from being displayed in Zendesk, which means Google translate extensions are no longer working and this has hugely impacted my productivity

The message I get is

"Website will not allow Firefox to display the page if another site has embedded it

If you see this error, it is usually caused by a misconfigured website that is trying to display another website without the consent of its owner.

Websites can use x-frame options or a content security policy to control if other websites may embed them on their own pages. This is an important security feature to prevent clickjacking, which is an attack that allows malicious sites to trick users into clicking links on a site."

So now instead of getting a translation in one-click within the ticket I need to open a new page, past the content of the ticket and then go back to the ticket - which adds time and clicks to the process.

Same behaviour on Firefox and Chrome.

Support advised me to use an add-on on Zendesk, however:

1. there are no good ones

2. some are paid

3. they mess with our triggers and flow, where the add-on triggers events even with no agent touches.

So that's not a solution

Please upvote so they reconsider the change

Hi Susana, thanks for the reply.

One of your colleagues advised that this is actually not possible. 

If you have a solution for this, can you provide more details on the steps I need to take? Which option to compare categories should I click on?

Thanks