Nathan Purcell

1. Community
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Alina, is there a tracker or ticket or post we can follow for updates on the permissions task you mention? 

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• Nathan Purcell
• Erstellt 28. September 2022 08:42
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Zendesk Support search reference

Nicholas you can't use exact string matching on "punctuation". I have an open escalated ticket with Zendesk about this because it's preposterous and a serious limitation of the search function. 

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• Nathan Purcell
• Erstellt 20. September 2022 09:16
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

An obvious side effect of this problem is that the Zendesk admins have no method of changing a user's rating.  Adding such a feature clearly allows it to be gamed (only to ones own detriment) but t...

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• Nathan Purcell
• Erstellt 17. August 2022 09:06
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

Have any of the suggestions in this thread been implemented? 

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• Nathan Purcell
• Erstellt 11. August 2022 21:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Can we at least have an _blank added to the "Open" button when on "/admin/workspaces/agent-workspace/views" so they open in a new tab? (or better yet, stop ignoring the native browser cmd/ctrl+clic...

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• Nathan Purcell
• Erstellt 10. August 2022 16:40
• 6 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

I found it!  In the theme, add the file to the /assets directory and reference using the same asset helper:  https://developer.zendesk.com/documentation/help_center/help-center-templates/helpers/#a...

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• Nathan Purcell
• Erstellt 8. August 2022 14:58
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi Nicole, thanks for your reply. How do I reference it in the theme though?  To be clear, I mean in the code, not the UI. 

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• Nathan Purcell
• Erstellt 8. August 2022 14:46
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

How do I add an image to a theme so it can be referenced in the HTML? I don't want it to be editable by anyone in Guide but it needs to be part of the theme. 

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• Nathan Purcell
• Erstellt 8. August 2022 14:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

I've been told that this feature may arrive in Q1 2023.  I hope everyone is remembering to upvote the post as that seems to be the only metric Zendesk use when deciding whether or not they'll add t...

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• Nathan Purcell
• Erstellt 25. Juli 2022 10:16
• 2 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

I'm sure it's `recipient`

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• Nathan Purcell
• Erstellt 27. Juni 2022 15:14
• 1 Stimme