Nathan Purcell
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Neueste Aktivität von Nathan Purcell-
Why not offer side-loading on all API entities that have a foreign key reference?
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? Working example that I noticed today: CSAT ratings. CSAT ratings have FKs for assignee, g...
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API Feature Request: add filter option to /api/v2/oauth/tokens endpoint
Feature Request Summary: It would be incredibly helpful if the Zendesk API, specifically the list tokens endpoint (GET /api/v2/oauth/tokens) would allow passing an optional `client_id` parameter ...
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Feature request: ability to set text inputs on custom form fields through macros.
We can currently set dropdown and checkbox values but not normal text fields in macros. This is another arbitrary limitation from Zendesk that is hampering the agent and developer experience. Ple...
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FEATURE REQUEST: Back reference to see which triggers reference a support address
I have several hundred support addresses in my instance - it would be incredibly helpful to be able to see at a glance in which trigger a support address is referenced. I picture this being simila...
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UX Improvements - a collection
This is a collection of UX/UI nuances I have noticed with Zendesk having used it for just six months. Many of these problems are (in my opinion as an experienced developer) not difficult to fix. So...
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UX Improvement Request (trigger groups)
I've just enabled trigger groups on my instance and I now have the arduous ask of moving almost 400 triggers to the correct groups. As far as I can see, the only way to do this is one at a time. W...
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Feature request: separate controls for "delete ticket" and "spam ticket" actions on roles
What is the problem?Currently, the ability to mark a ticket as spam is tied to the ability to delete a ticket. I think these actions should be distinct. Why is it a problem?As we suffer from a larg...
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Feature request: Back referencing support email address use in triggers (and others)
It would be a very nice feature to be able to see at a glance where a support address is referenced in triggers and other business rules throughout the system. Multi-brand for us means a LOT of sup...
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Usability Improvement Suggestion: associate existing users with organisations if they already exist
As per this page: Important: If a user from the specified domain submitted a ticket before user mapping was configured, you must add them to the organization manually. They won't be added autom...