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Taras Makota

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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Post Developer - Zendesk SDKs

hi all! Is there anybody who can help me with integrating zendesk chat sdk using JWT token authorization? 

We have set up the next step:

  1. Up and run backend on node js according to documentation. https://develop.zendesk.com/hc/en-us/articles/360052354433-Enabling-authenticated-users-with-the-Chat-SDK
  2. On backed we used shared secret from here chat/agent#widget/widget_security for sign response . Is this the correct jwt token for authorize customers from mobile SDK chat? Below an example of return value on our backend
  3. jwt.sign(payload, secret)
  4. Also, we updated iOS and android native library and got the correct response from our service with identity and secret. Please, check my last commit here
    https://github.com/tarasywe/react-native-zendesk-chat

    Meanwhile, i don’t see a checkbox icon near the customer name, as on the example in docs. Does zendesk return any value and how to debug the response from Zendesk if methods below is successful or not?
    [ZDKChat.instance setIdentityWithAuthenticator:authenticator]; 

    and

    Chat.INSTANCE.setIdentity(jwtAuth);

Gepostet 28. März 2021 · Taras Makota

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