Melanie Hobman
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Neueste Aktivität von Melanie Hobman-
Melanie Hobman hat einen Kommentar hinterlassen
Do you have any new information regarding this matter? We attempted to transfer calls to our external numbers for each group, but it created tickets with our phone number in the system, which cause...
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Melanie Hobman hat einen Kommentar hinterlassen
+1 on this thread, agent to agent transfer is not a good solution to this issue, the transfer should be going to the next available agent in the group not have agents in one group picking the speci...
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Melanie Hobman hat einen Kommentar hinterlassen
@... - To combat this issue, as well as give us more detailed feedback, we use a marketplace app for NPS scores. The developer has blocked the providers that we have reported as providing false neg...
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Melanie Hobman hat einen Kommentar hinterlassen
Hi, We are currently trialling Talk in very early stages, and have the same structure as Bthomas, I was thinking we could do a work around by transferring to the group via a separate Talk number ra...
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Melanie Hobman hat einen Post erstellt
Feature Request: Specify Legend height at the top and bottom of visualisations
Hi, It is possible to specify the width of the legend in Explore when it's right or left, but not the height when it's placed top or bottom. Being able to specify the height would allow the full l...
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Melanie Hobman hat einen Kommentar hinterlassen
Thanks for the work around,... this is a great work around to get the information I need.
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Melanie Hobman hat einen Post erstellt
Changing filters
BeantwortetI have a Dashboard with approximately 10 tabs. The time filter on each tab is bookmarked for the last calendar month with the exception of the final tab which provides a 6 month high level summary ...
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Melanie Hobman hat einen Kommentar hinterlassen
I found a resolution to this one First I needed to create a custom metric for each as below IF SUM(No. of TEM: Username Updates) = NULLTHEN 0ELSE SUM(No. of TEM: Username Updates)ENDIF Then I was ...
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Melanie Hobman hat einen Post erstellt
NULL Values in Metrics
Hi, Hoping someone may be able to assist. I'm trying to add multiple numeric fields in Explore,... previously in Insights I had as below (small sample, this contains over 50 metrics being summed). ...
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Melanie Hobman hat einen Kommentar hinterlassen
I jumped the gun a little, using the HTTP trigger removed all the organisations from the user and updated the Organisation to only the last one set by the trigger. Over 200 tickets updated to the ...