Michael Hoyte

Adding my name to this also, should have been implemented when followers were introduced, I mean why wouldn't it?

Does seem strange though that we have never seen this until a couple of weeks ago but since then have seen it about 4 times. Have there been any more instances of this being reported in the last few weeks?

Just adding this comment in case there are others out there who have recently started seeing this. Please comment below if this is the case 

Hi JJ,

Thanks again. One of the test cases I have done does have the link in as you say is incorrect but is showing on the ticket so I'll check it again in a few days. Bit of a weird one but we are aware of it now and can advise customers how to best attach images they are sending in so thank you.

Hi JJ,

thanks for this explanation. Seems to be a bit intermittent though and i can't reproduce it myself, I've tried copy-pasting from internal and external sites, from emails and they all show just fine in the ticket :-/ At least one of the instances where we noticed this issue was a screenshot so this shouldn't have happened in this anyway so I'm a bit confused. 

Cheers,

Mike

Hi, we have recently noticed that some images a user might embed in an email are not showing in the ticket, for these if you go to "View original email" in HTML view there is an image place holder where the image should be. In Text view you can see the tag for it e.g. [cid:image001.png@01D72008.6F1763B0] and in Source view it will open in Outlook and you can see the image so it is there. Anyone else seen this, seems to have only started recently.

Any assistance would be appreciated.

Kind regards,

Mike

This is also a problem for us, I have setup the macro which works but it is wasting agents time having to run the macro in Zendesk, copy the code, delete the code in Zendesk then paste it into the email. Surely there is an easier, less time consuming way?