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Andrei Kamarouski
Beigetreten 15. Apr. 2021
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Letzte Aktivität 17. Mai 2024
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Kommentar anzeigen · Gepostet 06. Mai 2024 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Kommentar anzeigen · Gepostet 06. Mai 2024 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Kommentar anzeigen · Gepostet 06. Mai 2024 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
Kommentar anzeigen · Gepostet 20. Nov. 2023 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset?
Kommentar anzeigen · Gepostet 20. Okt. 2023 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hey, this is the formula for the metric like this.
IF [SLA metric]="Periodic Update Time"
THEN AVG(SLA metric completion time (days))
ENDIF
Kommentar anzeigen · Gepostet 20. Okt. 2023 · Andrei Kamarouski
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Then use this
THEN [Update - Date]
instead of this
THEN [Update - Timestamp]
Kommentar anzeigen · Gepostet 20. Okt. 2023 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hey @..., here you are
IF ([Changes - Field name]="status"
AND [Changes - Previous value]!="solved"
AND ([Changes - New value]="solved" OR [Changes - New value]="closed")
AND DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp])
THEN [Update - Timestamp]
ENDIF
Kommentar anzeigen · Gepostet 20. Okt. 2023 · Andrei Kamarouski
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Andrei Kamarouski hat einen Kommentar hinterlassen
Hi all,
If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
Kommentar anzeigen · Gepostet 16. Mai 2023 · Andrei Kamarouski
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Hey guys, does it support Messaging tickets?
Kommentar anzeigen · Gepostet 08. Mai 2023 · Andrei Kamarouski
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