Jeff Mooallem
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Jeff Mooallem hat einen Kommentar hinterlassen
We use Talk and Monet for WFM. But Talk has very limited statuses for agents. And no reporting for time tracking. We need a solution for tracking agents' time. Because we're not finding it, we ar...
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Jeff Mooallem hat einen Post erstellt
Time tracking for agent shrinkage
BeantwortetWe use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on for agents to choose their status when they're not available for calls, like bre...
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Jeff Mooallem hat einen Post erstellt
Multiple organizations with SSO to the same Enterprise account
BeantwortetWe have 2 distinct organizations of licensed agents accessing the same one Enterprise account. One organization uses Microsoft Active Directory and the other uses Google G-Suite/Workspace. For sec...
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Jeff Mooallem hat einen Post erstellt
Option to exempt external sharing from IP restrictions
We use external sharing of dashboards with clients. It allows us to give them a URL with the info they need. But we also need high security for our internal users that log in. For this, we want t...
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Jeff Mooallem hat einen Kommentar hinterlassen
Our company uses Zendesk Support and our partner company uses Salesforce. There is no current connection or overlapping data between the two systems. Can this Zendesk-Salesforce integration be use...