Matthew Taylor

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay Turk Will the concurrent dataset be available via the API when the new data set is released? Thanks!

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• Matthew Taylor
• Erstellt 1. September 2021 14:25
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on successful and unsuccessful callbacks

Great thank you Ricardo!

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• Matthew Taylor
• Erstellt 18. Januar 2021 20:50
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1. Explore
2. ...
3. Writing formulas
4. Explore functions reference

Hi all, How can I identify in explore the first Chat EngagenementID where an agent sent more than 0 messages? Ultimately I want to be able to use this to identify the First Engagement Dept for each...

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• Matthew Taylor
• Erstellt 18. Januar 2021 20:47
• 0 Stimmen