Florian
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Florian hat einen Kommentar hinterlassen
Take a look at this article, as it may address what you are trying to accomplish:https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets Thank you for the feedback. Unfortu...
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Florian hat einen Post erstellt
Create PDF form/document based on ticket field information
BeantwortetHi there, does anyone have a good, easy and possibly free solution for this topic. I would like to create a PDF form/document (e.g. a PDF template with some basic information in it) via e.g. macro ...
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Florian hat einen Kommentar hinterlassen
A big plus for this feature. Would be good for us to have this too, as we still have some customers not using mail adresses trying to call us only.
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Florian hat einen Kommentar hinterlassen
I'd give this request a big thumps up. At the moment I have a annoying workaround via trigger and webhook.
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Florian hat einen Kommentar hinterlassen
We have the same problem and also need to ban only one specific IP address.I think Zendesk should be able to implement something easily.Would be great if Zendesk would stop to ignore their customer...
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Florian hat einen Kommentar hinterlassen
We also need more than 28 days due to official regulations and being able to review tickets before they're closed. Furthermore we need to the possibility run some further actions with the automatio...
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Florian hat einen Kommentar hinterlassen
I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.
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Florian hat einen Kommentar hinterlassen
Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...
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Florian hat einen Post erstellt
Feature Request: Ability to report on "update by requester" for WhatsApp channel (again)
Before the latest Update (feels like Downgrade) of the messaging channels it was possible to create automations based on "hours since requester update". Meanwhile this condition is not working anym...
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Florian hat einen Kommentar hinterlassen
Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.