Florian Wörner
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Neueste Aktivität von Florian Wörner-
Florian Wörner hat einen Kommentar hinterlassen
I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.
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Florian Wörner hat einen Kommentar hinterlassen
Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...
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Florian Wörner hat einen Post erstellt
Feature Request: Ability to report on "update by requester" for WhatsApp channel (again)
Before the latest Update (feels like Downgrade) of the messaging channels it was possible to create automations based on "hours since requester update". Meanwhile this condition is not working anym...
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Florian Wörner hat einen Kommentar hinterlassen
Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.
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Florian Wörner hat einen Kommentar hinterlassen
I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.
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Florian Wörner hat einen Kommentar hinterlassen
Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...
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Florian Wörner hat einen Kommentar hinterlassen
Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...
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Florian Wörner hat einen Kommentar hinterlassen
Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...
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Florian Wörner hat einen Kommentar hinterlassen
The new workspace is also absolute nonsense from a health point of view.The input window is placed at the bottom, you have to tilt your head down even further when working on a laptop.This makes it...
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Florian Wörner hat einen Kommentar hinterlassen
@all of those who suffer.Please do not forget to give an up to all posts of this feature request.I think in that way we can give this request even more weight.