Florian

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

We have the same problem and also need to ban only one specific IP address.I think Zendesk should be able to implement something easily.Would be great if Zendesk would stop to ignore their customer...

• Kommentar anzeigen
• Florian
• Erstellt 24. August 2023 08:42
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Improve Closed Status Automation and Extend Ticket Closing Beyond 28 Days

We also need more than 28 days due to official regulations and being able to review tickets before they're closed. Furthermore we need to the possibility run some further actions with the automatio...

• Kommentar anzeigen
• Florian
• Erstellt 11. August 2023 07:17
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.

• Kommentar anzeigen
• Florian
• Bearbeitet 7. Dezember 2022 14:39
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Rapid resolve, the feature that closes tickets when a helpdesk article helped, should put at least a tag to the ticket

Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...

• Kommentar anzeigen
• Florian
• Erstellt 30. November 2022 07:51
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.  

• Kommentar anzeigen
• Florian
• Erstellt 30. Juni 2022 11:10
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.

• Kommentar anzeigen
• Florian
• Erstellt 1. Juni 2022 13:20
• 1 Stimme

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...

• Kommentar anzeigen
• Florian
• Erstellt 12. Mai 2022 13:29
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...

• Kommentar anzeigen
• Florian
• Erstellt 12. Mai 2022 12:31
• 2 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...

• Kommentar anzeigen
• Florian
• Erstellt 12. Mai 2022 07:52
• 2 Stimmen