Florian W

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.

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• Florian W
• Bearbeitet 7. Dezember 2022 14:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Rapid resolve, the feature that closes tickets when a helpdesk article helped, should put at least a tag to the ticket

Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...

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• Florian W
• Erstellt 30. November 2022 07:51
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.  

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• Florian W
• Erstellt 30. Juni 2022 11:10
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.

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• Florian W
• Erstellt 1. Juni 2022 13:20
• 1 Stimme

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...

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• Florian W
• Erstellt 12. Mai 2022 13:29
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Anton, thanks for this hint. But it's also no possibility for us to use multi-brands.It's a pity that you should now use a lot of workarounds for functions that were working well before the workspa...

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• Florian W
• Erstellt 12. Mai 2022 12:31
• 2 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Kilian, we thought about it too, as there are some more negative points with new workspace. We're using two WhatsApp Support numbers. Within the old workspace it was possible to assign each number ...

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• Florian W
• Erstellt 12. Mai 2022 07:52
• 2 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

The new workspace is also absolute nonsense from a health point of view.The input window is placed at the bottom, you have to tilt your head down even further when working on a laptop.This makes it...

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• Florian W
• Erstellt 12. Mai 2022 06:02
• 10 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

@all of those who suffer.Please do not forget to give an up to all posts of this feature request.I think in that way we can give this request even more weight.

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• Florian W
• Erstellt 13. Dezember 2021 09:52
• 8 Stimmen

1. Agent guide
2. Ticket basics
3. Composing messages in the Zendesk Agent Workspace

I'm intereseted to activate the agent workspace for our agents too, but having the latest reply on the bottom doesn't makes sense, especially as we have long conversations sometimes.

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• Florian W
• Erstellt 3. November 2021 08:37
• 1 Stimme