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Kalle Windefalk
Beigetreten 15. Apr. 2021
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Letzte Aktivität 04. März 2024
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Neueste Aktivität von Kalle Windefalk
Kalle Windefalk hat einen Post erstellt
Feature Request Summary:
Guide articles should have the mention function (@...)
Description/Use Cases:
When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned
Business impact of limitation or missing feature:
This would ensure a better coherent experience for the knowledge admin teams
Gepostet 20. Mai 2022 · Kalle Windefalk
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It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
Kommentar anzeigen · Bearbeitet 20. Apr. 2022 · Kalle Windefalk
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Today I need to open the previous version of an article that has been applied for review.
It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.
This would speed up the article approval flow
Gepostet 11. Apr. 2022 · Kalle Windefalk
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Thanks @...
So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
Kommentar anzeigen · Gepostet 24. März 2022 · Kalle Windefalk
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Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?
Kommentar anzeigen · Gepostet 23. März 2022 · Kalle Windefalk
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The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
Kommentar anzeigen · Gepostet 18. Jan. 2022 · Kalle Windefalk
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The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
Kommentar anzeigen · Bearbeitet 18. Jan. 2022 · Kalle Windefalk
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I totally agrees with Oskar
Kommentar anzeigen · Gepostet 13. Jan. 2022 · Kalle Windefalk
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@...
"...This continues to be planned for development later this year. No new updates at this point in time"
Is that statement still valid?
Kommentar anzeigen · Gepostet 26. Nov. 2021 · Kalle Windefalk
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+1
We're in the same situation as @...
Kommentar anzeigen · Gepostet 08. Apr. 2021 · Kalle Windefalk
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