Kalle Windefalk
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Kalle Windefalk hat einen Post erstellt
Feedback: Is not / Contains non of the following conditions
I can't choose "is not" or "contains non of the following" conditions which is usefull. E.g. if both agents and admins share a "relationship tag" I need to set "meet any..." to role is agent / rol...
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Agree. Often there is more than one person that can be contacted and now the agent need to know the name of the "others" that aren't displayed which kinda defeat the purpose
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Kalle Windefalk hat einen Post erstellt
@mention function in Zendesk Guide articles
Feature Request Summary: Guide articles should have the mention function (@...) Description/Use Cases: When refering to specific people in articles (such as system administrators, Subject Matte...
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Kalle Windefalk hat einen Kommentar hinterlassen
It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
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Kalle Windefalk hat einen Post erstellt
Feature Request: Comparing edited article with the previous version side by side
Today I need to open the previous version of an article that has been applied for review. It would be great to have two artcles displayed side by side. The one that was applied for review and the ...
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Thanks David Gillespie So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
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Hi David GillespieWe use the Data Center Location add-on (EU). Does this integration support this?
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Is there any update on the limitation: No support for the Data Center Location add-on: Data residency for non-US and EU customers will be available in the future.
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Thanks Barry Neary We use Agent Workspace with the "live chat". If I understand you correctly, "live chat" tickets will not be included in the future?
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Kalle Windefalk hat einen Post erstellt
Feature request: Include more channels in the routing function
It would be great if we could include other channels to route tickets from such as voice messages, inbound call and chat. I would like an option to choose which channels would be included in the r...