Kalle Windefalk
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Neueste Aktivität von Kalle Windefalk-
It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
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Thanks David Gillespie So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
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Hi David GillespieWe use the Data Center Location add-on (EU). Does this integration support this?
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Is there any update on the limitation: No support for the Data Center Location add-on: Data residency for non-US and EU customers will be available in the future.
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The agent status is still "online" in Talk when the agent is in a chat session. The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also n...
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The agent status is still "online" in Talk when the agent is in a chat session. The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also n...
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I totally agrees with Oskar
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Nicole Saunders "...This continues to be planned for development later this year. No new updates at this point in time" Is that statement still valid?
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Agree
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Totally agree! I would like to add the article states "not validated" and "validated" to @... table above. "Archive" is in fact an KCS article state and all of them should be present. Those artic...