Kalle Windefalk
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Neueste Aktivität von Kalle Windefalk-
@mention function in Zendesk Guide articles
Feature Request Summary: Guide articles should have the mention function (@...) Description/Use Cases: When refering to specific people in articles (such as system administrators, Subject Matte...
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Feature Request: Comparing edited article with the previous version side by side
Today I need to open the previous version of an article that has been applied for review. It would be great to have two artcles displayed side by side. The one that was applied for review and the ...
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We need to measure linked ticket in a specific section for a specifik user segment
What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets Why is it a problem? We can not see which articles are used the most and thus ...
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Knowledge Center app should also search for "in progress" articles
What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? Multiple agents can work on the same issue and creating duplicate articles rath...
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Dedicated greeting for alert or announcement messages
What is the problem? We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. Why is it a problem? When "system down" events happens the line...
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Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
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Answer bot in Swedish
Please make the answer bot available in Swedish.