
Eckhard Doll
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Eckhard Doll hat einen Kommentar hinterlassen
Sam, we are in the same situation, but Zendesk has already sent a notification that our support experience will be "upgraded" early March. So, they are forcing us to switch to this "experience"...
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Eckhard Doll hat einen Kommentar hinterlassen
I would be interested as well, as I received an email that "Zendesk is upgrading your support experience" in early March. From what I have seen and read, it will be a downgrade, which is the first ...
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Eckhard Doll hat einen Kommentar hinterlassen
Yes, this would be very helpful indeed!
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Eckhard Doll hat einen Post erstellt
Please add bulk selection to "Deleted Users" category
In many other dialogues, it is possible to bulk select/select all entries to modify or delete them.Not so with the "deleted users" category. Here, one has to open each dataset to delete it.This is ...
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Eckhard Doll hat einen Kommentar hinterlassen
Yes, please implement this, and also having the option to edit multiple schedules at once as Gerardo mentioned.
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Eckhard Doll hat einen Kommentar hinterlassen
Next to the already discussed option to have a recurring holidays option, I'd also like to see the option to have the same holidays apply to the different available schedules. It makes no sense to ...
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Eckhard Doll hat einen Kommentar hinterlassen
Thanks Dan Cooper, but how to do that if there is no "Received at - is not"? If this was an option, this should be a no-brainer but as long as "is" is the only selection, this won't work. But maybe...
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Eckhard Doll hat einen Kommentar hinterlassen
Thanks, Dan Cooper for taking the time and Gab Guinto for your suggestions. Maybe me mentioning "specific requesters" was misleading. I cannot utilize the organization or a particular requester as ...
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Eckhard Doll hat einen Post erstellt
How can I disable Answerbot suggestions for certain email addresses?
BeantwortetI haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set up different notification triggers depending on whether Answerbot should sugg...
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Eckhard Doll hat einen Kommentar hinterlassen
This requirement for an assignee to be present to close a ticket is very unfortunate.Our use case is a rather simple one: we have a high backlog and often get the feedback that our answer wasn't ne...