
Kyle B
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Neueste Aktivität von Kyle B-
Kyle B hat einen Kommentar hinterlassen
I'm not sure I 100% understand the situation, but maybe this will help. Some of my users were complaining that they weren't getting notified when a new chat was received, so I created a Slack notif...
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Kyle B hat einen Kommentar hinterlassen
How is your trigger configured? We do the same in our company (a 'thank you for contacting us' kind of thing) but the way I have our trigger setup is Action > email user > requester and CC's. This ...
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Kyle B hat einen Kommentar hinterlassen
Julian Thank you!!! This worked like a charm. I owe you a coffee.
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Kyle B hat einen Kommentar hinterlassen
Stuart Buddrige Yup, same process I have. I have tested the visibility permissions and found that if someone can't see the article, they also can't see the banner. I hope there is a way around this...
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Kyle B hat einen Kommentar hinterlassen
Stuart Buddrige This is how I have mine setup: I actually have mutliple Guide templates, one for no banner, one for a red banner (hard down), and one for an orange banner (possible issue kind of th...
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Kyle B hat einen Kommentar hinterlassen
This area is definitely not my forte. This is the code I'm using in my macro: {% assign address = ticket.ticket_field_1260825395049 | url_encode | split: "%0A" %}{% for line in address %}{{ line }}...
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Kyle B hat einen Kommentar hinterlassen
Hi Ruth PCL, What do you have listed in your script.css in the 'background' line of your .ns-box? For example, mine is setup like this: .ns-box { background: #e84325;(with more padding and othe...
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Kyle B hat einen Kommentar hinterlassen
Alright, so it's now called "Add Follower" but acts the same as "Add CC" did. Try using "Add Follower" to see if that will let you do what you need.
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Kyle B hat einen Kommentar hinterlassen
You're right. I hadn't updated the CC section of my side yet. Now that I have, I no longer see the 'Add CC' in my list of actions either. Let me see what I can find and get back to you.
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Kyle B hat einen Kommentar hinterlassen
Can you open the Admin Center and go into the Objects and Rules > Tickets > Settings to see if "Enable CCs on tickets" is enabled?