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Jonathan Cavey

Beigetreten 15. Apr. 2021

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Letzte Aktivität 25. März 2022

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KommentarTicket customization

Thanks Jeff, works way better than the simple expression I had! :) happy holidays!

Kommentar anzeigen · Gepostet 22. Dez. 2021 · Jonathan Cavey

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KommentarTicket customization

Does anyone have a working RegEx solution to verify an email address in a custom field? 
I have one that works well, but I get an error that it is too long when I try to save. 
I have another that half way works by looking for a '@' but nothing beyond that. 

I am extremely new to Ruby Regex so any help is apricated. Thank you!

Kommentar anzeigen · Gepostet 20. Dez. 2021 · Jonathan Cavey

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KommentarWorkflow best practices and recipes

I agree with Maarten, would be nice to have these targets linked to the ticket so external users can reply directly to the ticket.

Kommentar anzeigen · Gepostet 23. Nov. 2021 · Jonathan Cavey

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Community-Kommentar Q&A - Objects, workspaces, and rules

Thank you @..., this worked perfectly! 

Kommentar anzeigen · Gepostet 04. März 2021 · Jonathan Cavey

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Post Feedback - Help Center (Guide)

Hello, 

I am wondering if there is a way to prevent a user from selecting a past date when filling out a form. 
For instance, if we are asking a user "On what day will you need access to X?". I do not want them to have the availability to choose yesterday. 
This field would obviously be a custom field. 

Thanks in advance for any help! 

Gepostet 03. März 2021 · Jonathan Cavey

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Community-Kommentar Q&A - Help center and community

Can anyone help me add a description to the subject field for a specific form? 
Thanks 

Kommentar anzeigen · Gepostet 01. März 2021 · Jonathan Cavey

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Community-Kommentar Q&A - Objects, workspaces, and rules

Hello, 

I have a similar request, I am looking to add a 'hint' to my subject for one specific form. Can anyone tell me how to do this? 
I have accomplished this for the description but cannot seem to find the correct syntax for the subject. 

I have tried replacing Description with subject and that didn't work. Also if anyone could point me to where I could find the correct syntax for future reference that would be appreciated.

Thanks in advance! 

// Description - Subtext

if(window.location.href.indexOf('XXXXXXXXXXXX') > -1){ // XXXXXXXXXXXX is the ticket id
$("#request_description_hint").html('This is the custom hint for the description');
}

Kommentar anzeigen · Gepostet 26. Feb. 2021 · Jonathan Cavey

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Community-Kommentar Q&A - Tickets and email

Hello Ifra, 

I would now like to edit my subjects hint field, I tried following the same convention as above and replacing 'description' with 'subject' but that did not work. 
Do you know how to do this? 


Kommentar anzeigen · Gepostet 25. Feb. 2021 · Jonathan Cavey

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Community-Kommentar Q&A - Tickets and email

Thank you so much !!!

Kommentar anzeigen · Gepostet 31. Dez. 2020 · Jonathan Cavey

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Community-Kommentar Q&A - Tickets and email

I have found this on how to change the title of the field. 
But not the description like I am seeking. 

$('label[for=request_subject]').html("Custom Subject");
$('label[for=request_description]').html("Custom Description");

Kommentar anzeigen · Gepostet 30. Dez. 2020 · Jonathan Cavey

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