We are trying to implement a new ticket form and have ordered new custom fields for the new print. When you read through them on the ticket creation screen they are in order and make sense. After the ticket is created, the ticket fields have been randomly thrown together and make no sense what so ever.

It goes from 1, 2,3,4,5,6,7 to 5,3,7,6,4,2,1. We are trying to implement a feature / change request form to our clients, which we would then print to PDF and share internally for review and approval. But there is no way to read this printout with out a decoder ring.

This is very frustrating. I am not sure why it wouldn't at least follow the fields as they were arranged in teh ticket form, which I also created in the order they are used so it's not like it is using a field ID number arranged in descending order or something, it is truly random.

The point to upgrading our account was to be able to use multiple forms and I am not seeing a benefit to doing so now.

Thank you,

Brian