Liam Kelly
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Neueste Aktivität von Liam Kelly-
Liam Kelly hat einen Kommentar hinterlassen
No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site. We do not use a proxy. This will upset our customers, Slowing them down from get...
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Liam Kelly hat einen Kommentar hinterlassen
Chiming in, as this is one of the most basic ways of filtering messages. The fact this has been a request since 2017 with no action from Zendesk is disappointing as always.
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Liam Kelly hat einen Kommentar hinterlassen
Jenny, You guys need to be up front about the lack of whisper or not mention it in your publication. https://www.zendesk.com/blog/call-listening/This page boldly mentions whisper but does not menti...
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Liam Kelly hat einen Kommentar hinterlassen
Can I invoice Zendesk for having to manually change my outgoing message on Sunday? This is basic phone system functionality.
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Liam Kelly hat einen Post erstellt
Feature Request - Disable receiving chats when on a support phone call
BeantwortetWe have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call.
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Liam Kelly hat einen Post erstellt
Limit agents ability to listen to recordings
BeantwortetI saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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Liam Kelly hat einen Kommentar hinterlassen
Still no updates?