Andreas Ramstad
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Andreas Ramstad hat einen Post erstellt
Attribute ID consistency in datasets
In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do when IDs are not present in all dataset types. Example: In Knowledge Capture d...
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Andreas Ramstad hat einen Post erstellt
Knowledge Capture - Add search as an event
In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.
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Andreas Ramstad hat einen Post erstellt
Knowledge Capture: Search draft articles
When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress...
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Andreas Ramstad hat einen Kommentar hinterlassen
I request that this app is free for Enterprise customers
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Andreas Ramstad hat einen Kommentar hinterlassen
Yet another popular "x years later" thread that Zendesk ignores.
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Andreas Ramstad hat einen Kommentar hinterlassen
It's amazing how much effort Zendesk puts into promoting self service and almost no effort into giving us almost no relevant analytics in Zendesk Explore. They are expecting you to use Google Analy...
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Andreas Ramstad hat einen Kommentar hinterlassen
5 years later..
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Andreas Ramstad hat einen Kommentar hinterlassen
What's the progress on this? We to are implementing KCS and not having all data available in Insights in Explore is very confusing.
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Andreas Ramstad hat einen Kommentar hinterlassen
Hey Zendesk, are you listening?