Amie Brennan

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

hey Kieron Dunne,  There's no setting to change the order of the ticket comments, unfortunately.  Might be best for you to vote for this existing feature request here. However it's currently not on...

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• Amie Brennan
• Erstellt 21. September 2022 04:43
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1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Gaurav Parbat The link to the announcement in your post is broken. Can you please fix it :)

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• Amie Brennan
• Erstellt 21. September 2022 00:28
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Data filter for Zendesk talk phone number: showing an alias name like "brand A phone number"

I vote for this feature as well. Not everyone knows which numbers are what just from the number itself being visible in the Call Talk Number filter on Talk dashboards.  I would like to be able to c...

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• Amie Brennan
• Erstellt 20. September 2022 01:18
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1. Zendesk updates
2. Announcements
3. Announcing embedding videos in content blocks

Great new function! I love it.  When will we see this same feature available in articles themselves to add videos in a more easy manner from the article creation UI?

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• Amie Brennan
• Erstellt 18. September 2022 23:45
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1. Zendesk updates
2. Announcements
3. Announcing Slack Direct Messages

Hey team/ Chris Drylie  The gif is quite hard to see in this article - as in it's too small. Could we make it bigger or get a link to view it bigger if we would like to? 

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• Amie Brennan
• Erstellt 14. September 2022 23:41
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1. Zendesk updates
2. Announcements
3. Announcing Slack Direct Messages

This is amazing! The first question someone will ask is (I'm getting in first)... when will the same ability come for MS Teams? David Gillespie perhaps you might be able to answer that one for us? :)

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• Amie Brennan
• Bearbeitet 14. September 2022 23:39
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing the new Zoom integration

Hey David Gillespie, one of the screenshots in this article is broken. Could we get that fixed up please so we can see what you're trying to show us? :)

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• Amie Brennan
• Erstellt 12. September 2022 02:39
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Multi Select Live Data Filters on Live Dashboards

I will second this. I have plenty of Zendesk customers who wish to be able to select multi groups on the same live dashboard. 

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• Amie Brennan
• Erstellt 9. September 2022 02:31
• 1 Stimme

1. Chat
2. ...
3. Zendesk messaging
4. Enabling and using Instagram Direct

Frédéric I can confirm that Instagram tickets are treated like a chat. They ARE NOT treated like a standard ticket.  If you want it treated like a normal ticket, you will need to use a third party ...

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• Amie Brennan
• Erstellt 8. September 2022 03:20
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Ticket Forms to represent calls and messages

Hey Jacquelyn Redington, You can already do what you're wanting to achieve within Zendesk. There are a couple of options here on how to do this.  Option 1: Use the existing default form Create a n...

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• Amie Brennan
• Erstellt 31. August 2022 02:36
• 0 Stimmen