Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Neueste Aktivität von Amie Brennan-
Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...
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Hey Ryan, Below here is the code I normally use to achieve this: if(ticketForm == 360001824553) { $('#request_subject').val('Mandatory Document Submission'); $('#request_descrip...
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Hi Eugene, Are you able to give us a timeline on when we can expect the issue to be resolved now that the team are working on it? Best, Amie
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Hey Gary, I had a read over your post here a couple of times. In reality, the truth of the post came down to your last line: join up the dots of the key items of CRM data: organizations, the user...
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Hey Carlo, When you see the word "Empty" in your HC, it generally means that the category or section you've created and are looking at as an agent on the HC, is empty. Meaning there are no articles...
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Hey Melanie, Dan's idea above is a great one. I had a thought as well, aside from Dan's option, you could just simply create a separate view which displays all the tickets with a particular tag/pri...
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Thanks @Vladan, that did the trick. Appreciate your help with this one. :)
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Hi friends, I've been trying to follow this along but not having much luck. I'm trying to adjust the text which is associated with the email field. Instead of saying "your email address" i want it...
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Hey friends, I've been reading through the comments on this post and the script on page 4 looks like what I'm looking for here. The script looks to be allowing a custom field to show (which is awe...
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Hi Alex, Depending on what Zendesk plan you're on, have you considering using SLAs for high priority tickets at all? If you move into using ticket SLAs to identify high priority tickets based upon ...